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Frequently Asked Questions

What is your pricing policy?

In respect of each brand international distribution policies and country regulations, product pricing may differ based on final country destination. Prices displayed on product page reflect item final price, taxes and customs included* and no additional fee will be applied at delivery. [*see restrictions]

How can I give gifts using Forzieri?

If you’d like, we’ll ship your gift directly to the recipient. During the ordering process, simply enter your name and address as the Billing Address and the recipient’s name and address as the Shipping Address. Item price labels will be removed although, at this time, Forzieri is not able to ship without showing package content value on shipping documents.

What type of payments do you accept?

Forzieri is proud to accept American Express, MasterCard, Visa and JCB. We do NOT currently accept debit cards. We also accept Wire Transfer. Sorry, no money orders and checks at this time. We must receive your wire transfer before the merchandise is shipped out.

When is my credit card billed?

Forzieri will charge your credit card once the items are located in stock and the billing information as well as the receiving address are verified. You will not be charged for any item until it is ready to ship out. (unless purchasing a made-to-order item)

How do I change the address for an order?

You can edit or cancel your orders via our on-line interface as far as Forzieri has not yet started the processing phase -- this is specified by your order status within your account. Simply enter your account section to change addresses, products and payment method if necessary.

How do I change payment for an order?

You can edit or cancel your orders via our on-line interface as far as Forzieri has not yet started the processing phase -- this is specified by your order status within your account. Simply enter your account section to change addresses, products and payment method if necessary.

How can I cancel my order?

You can edit or cancel your order via your account interface (My Account) as far as Forzieri has not yet started the processing phase -- this is specified by your order status within your Forzieri account. If the order processing has started already and you request to cancel your order or items on your order, Forzieri will attempt to cancel these items. Forzieri cannot guarantee the order will be cancelled as this depends on the processing status and, if the order has been shipped, shipping charges will not be refunded. See how to contact us. Please note an unused item can be returned within 28 days.

I forgot my password, what is it?

Click here, enter your email address in the apposite box then click the "email me my password" button and we will email your password to you.

Is my personal information kept private?

Yes, At Forzieri.com, we consider the information you choose to share with us personal and confidential. We will not share, rent, or sell any of your personal information without your express consent. For further information, please check our Privacy Statement.

Is it safe to use my credit card on Forzieri.com?

Yes, shopping at Forzieri is safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.

ヘルプデスク

日本語電話応対 月曜から金曜 17:30 〜23:00(日本時間)
英/伊/仏/独語等応対 月曜から金曜 17:30 〜 02:00(日本時間)

この番号はカスタマーケアに限り対応が可能です。   ビジネスに関連したお問い合わせはメインオフィス へご連絡ください。

オフィス休業のお知らせ

祝祭日 1/1, 1/6, 4/25, 5/1, 6/2, 6/24, 8/15, 11/1, 12/25, 12/26

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フォルツィエリがセレクトした香水でギフトラッピングに香り付けが可能です

フォルツィエリがセレクトした香水でギフトメッセージに香り付けが可能です

割引になっているサイズの中(在庫ありのサイズなど)で商品交換を行う場合は交換手続きに伴って発生する費用はございません。割引になっているサイズを正規価格のサイズ(在庫のないもの/リクエストによる特注)と交換になる場合は差額をお支払いいただきます。在庫のあるサイズをご確認ください。

United States of America
(New York, Florida and Puerto Rico excepted)

European Union
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain, Sweden, United Kingdom.
(Italy excepted)

送料無料

· Enter code SANTA2010 in your Shopping Bag before checkout
· Applies on order over $175.00 shipped via Premim Standard Shipping option
· Promotion does not combine with any other offer or discount available on FORZIERI
· Available for a limited time only
· Valid only for shipping within the United States

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